Refund and Returns Policy

At Mobile Shop, customer satisfaction is our top priority. Please read our Refund and Returns Policy carefully to understand your rights and the process for returning items or receiving a refund.

1. Return Policy

We accept returns under the following conditions:

  • Damaged Products: If the product is damaged upon arrival, we accept returns. A proper unboxing video must be provided as proof of damage.
  • Wrong Item Delivered: If you receive a product that is different from what you ordered, we will accept the return and offer a replacement or refund.

Please note: We do not accept returns for reasons like disliking the product design, camera quality, or other personal preferences. Before purchasing, please review product details and customer feedback to ensure the product meets your expectations.

2. How to Return a Product

  • Contact Us: To initiate a return, contact our customer support team at [+919957822786] or through the contact form on our website. Please include your order number, details of the issue, and the unboxing video (if applicable).
  • Return the Item: Once the return is approved, you will need to send the product back to us in its original packaging along with all accessories and documentation.
  • Shipping Costs: For damaged or incorrect products, we will cover the return shipping costs. For other returns, the customer will be responsible for return shipping fees.

3. Refund Policy

Refunds are processed for eligible returns only. Once we receive the returned product and confirm its condition, we will process your refund within 7-10 business days.

  • Refunds will be issued via the original payment method or as store credit, based on your preference.
  • If the product is not returned in its original condition, or if the unboxing video is missing (for damaged items), the refund may be denied.

4. Non-Refundable Items

  • Products that have been used, damaged by the customer, or not in their original packaging may not be eligible for a refund.
  • Sale items, gift cards, and opened or used accessories cannot be returned.

5. Exchange Policy

We offer exchanges only if the product is defective or damaged. For any other exchanges, please contact our customer service team to explore available options.

6. Processing Time

  • Refunds: Once the return is confirmed, refunds typically take 7-10 business days to process.
  • Exchanges: We will process exchanges within 7-10 business days, depending on product availability.

7. Contact Us

For any queries or assistance with returns and refunds, please contact us:

Mobile Shop
Shop No.4, Itkhola Road, Idgha Complex,
Silchar, Assam
Contact: +919957822786
Email: support@mobileshopsilchar.com

Brands Carousel