Terms and Conditions
This Agreement was last modified on 18 February 2024.
1. Acceptance of Terms
By accessing and using this website, you agree to comply with and be bound by these terms and conditions. If you disagree with any part of these terms, please discontinue use of our website.
2. Products and Services
Mobile Shop provides mobile devices, accessories, and related services. Product descriptions, prices, and availability are subject to change without notice.
3. Payment Terms
All purchases must be paid in full at checkout. We accept various forms of payment, including cash, card payments, and financing options where applicable. Please check with our store for financing eligibility.
4. Returns and Refunds
We accept returns only if the product is damaged upon receipt, and a proper unboxing video is required as proof. If you encounter any issues with your order, please contact us, and we will guide you through the return process.
Please note that we do not accept returns for reasons related to personal preferences, such as disliking the design, camera quality, or other features. Before placing an order, we recommend reviewing product details and customer feedback to ensure it meets your expectations.
If eligible for a refund under our return policy, please follow these steps:
- Contact Us: Reach out to our customer support team within the return window to initiate the refund process. Provide details of your order and any required proof (e.g., unboxing video if the product is damaged).
- Review and Approval: Our team will review your request and verify the eligibility for a refund. We may ask for additional details if needed.
- Return the Product: Once approved, you’ll need to return the product to our store in its original packaging along with all accessories and proof of purchase.
- Processing Time: After receiving and inspecting the product, we will process your refund within [specify time frame, e.g., 7-10 business days]. Refunds will be issued via the original payment method or as store credit, depending on your preference.
Note: Refunds are only issued for eligible returns. Items not meeting our return policy guidelines are not eligible for refunds.
5. Warranty
Products sold through Mobile Shop come with the manufacturer’s warranty. Please retain your purchase receipt and follow the warranty service instructions provided by the manufacturer.
6. Promotions and Offers
Mobile Shop occasionally offers promotions, including free gifts with qualifying purchases. Terms for promotions are outlined on our website and are subject to change without prior notice. Promotional offers are valid for a limited time and may vary by product and location.
7. Intellectual Property Rights
All content on mobileshopsilchar.com, including images, text, and graphics, is the property of Mobile Shop and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
Please note that logos and brand names, including those of Vivo, Realme, Apple, iQOO, and others, are trademarks of their respective companies.
8. Limitation of Liability
Mobile Shop shall not be held liable for any damages resulting from the use or inability to use our products or services, even if Mobile Shop has been advised of potential damages.
9. Privacy Policy
Your privacy is important to us. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal information.
10. Changes to Terms
Mobile Shop reserves the right to modify these terms and conditions at any time. Changes will be posted on this page, and continued use of our website indicates acceptance of the updated terms.
Contact Us
For questions or concerns about these Terms and Conditions, please contact us at:
Mobile Shop
Shop No.4, Itkhola Road, Idgha Complex,
Silchar, Assam
Contact: +919957822786
